Please note: VAT is payable by individuals. Companies are exempt.
FAQ
If you can’t find the answer to your question in our FAQ section, please don’t hesitate to contact us. Our friendly customer support team is here to help and will respond to your inquiry as soon as possible.
Shipping and Delivery
Returns and Refunds
Payment and Billing
Product Information
Shipping and Delivery
Shipping and Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. We offer standard shipping, which takes 3-5 business days, and expedited shipping, which takes 1-2 business days.
How much does shipping cost?
Shipping costs vary depending on the weight of your order, the shipping destination, and the shipping method you choose. You can view shipping costs at checkout before placing your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please contact us for more information about international shipping rates and delivery times.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact us.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving your package. We will work with you to replace the damaged items as quickly as possible.
Returns and Refunds
Returns and Refunds
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What is your return policy?
We offer a 30-day money-back guarantee on all of our products. If you are not satisfied with your purchase, you may return it within 30 days of receiving it for a full refund, excluding shipping and handling charges.
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How do I initiate a return?
To initiate a return, please contact our customer support team by email or phone. You will be provided with instructions on how to return your item.
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When will I receive my refund?
We will issue a refund to your original payment method within 5 business days of receiving your returned item. Depending on your bank or credit card company, it may take additional time for the refund to be credited to your account.
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Do I have to pay for return shipping?
If the return is due to a defect or error on our part, we will cover the cost of return shipping. If the return is due to a change of mind or incorrect ordering, you will be responsible for the cost of return shipping.
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Can I exchange an item?
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order.
Payment and Billing
Payment and Billing
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What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
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When will my credit card be charged?
Your credit card will be charged at the time of purchase.
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Can I update my billing information?
Yes, you can update your billing information in your account settings. If you need assistance with updating your billing information, please contact our customer support team.
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What if my credit card is declined?
If your credit card is declined, please double-check that you have entered the correct billing information and that your card is still valid. If you continue to experience issues, please contact your credit card company or our customer support team for assistance.
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What if I need a copy of my receipt?
You can access a copy of your receipt in your account settings. If you require additional assistance, please contact our customer support team.
Product Information
Product Information
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What is the purpose of the gel?
The gel is intended for massage with a soothing effect on muscles, ligaments, and joints, with a cooling effect.
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What areas of the body is the gel recommended for?
The gel is particularly recommended for massaging parts of the body that are prone to the accumulation of fatty deposits and cellulite, such as the hips, stomach, arms, and legs.
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What precautions should I take when using the gel?
Avoid contact with the eyes, mucous membranes, or damaged skin. The use of the product is not recommended for individuals who are hypersensitive to any of the ingredients.
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How do I apply the gel?
Apply a small amount of gel to the desired area and massage in circular motions until the gel is absorbed. The process can be repeated several times a day, depending on the need. The gel spreads easily and is quickly absorbed.
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Can the gel be used on any part of the body?
Yes, the gel can be used on any part of the body that requires massage with a soothing and cooling effect.